“By combining data from sensing and other sources, ISPs can get a better insights into usage patterns within the home, and – for example – understand how much time users spend in the home and where they spend their time. Such specialised dashboards can readily be integrated into customer service platforms, she says.Ĭognitive also believes that data can be extracted and analysed to discover upsell opportunities for individual households. And this is high value because OPEX spend on customer care and truck rolls can be huge for ISPs,” says Amanda Forsyth. “The more detailed data on usage, location, and device type we can offer ISPs the faster and easier it will be for customer care staff to resolve issues. The first is all about giving ISP customer care staff access to a more rich data dashboard to resolve potential service quality issues. Above: Amanda Forsyth, Director of Product at Cognitive Systems. So what kind of meaningful services can be created out of the three? Cognitive System’s Director of Product Amanda Forsyth says a number of exciting new use cases are possible. ![]() The three solutions represent two data sources – sensing and location from Cognitive, device types from Lansweeper – and one remote Wi-Fi management technique for driving down connectivity latency from Domos. The idea is to create a new breed of intelligent services. Now the company is joining forces with Lansweeper and Domos in a bid to combine new sources of smart home data with Wi-Fi remote management.
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